Welcome to Drishti Eye Institute (“Drishti”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting the personal information you share with us through our website, online appointment forms, WhatsApp communication channels, email correspondence, and other digital services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our healthcare services.
About Us
Drishti Eye Institute is a unit of Luthra Hospitals Private Limited and provides comprehensive ophthalmology and vision care services, including cataract surgery, LASIK, retina care, glaucoma treatment, pediatric ophthalmology, cornea services, oculoplasty, and related eye care services.
Information We Collect
Personal Information
We may collect the following information when you interact with our website or healthcare services:
- Full Name
- Mobile Number
- Email Address
- Postal Address
- Age and Gender (where voluntarily provided)
- Appointment Details
- Patient Identification Information
- Any information submitted through enquiry forms or contact forms
Medical Information
When you request consultations or healthcare services, we may collect:
- Eye health information
- Medical history voluntarily provided by you
- Symptoms and treatment-related information
- Previous reports or records shared by you
Technical Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Date and Time of Access
- Website Usage Information
- Referring Website Information
How We Use Your Information
We use your information for the following purposes:
- Scheduling appointments and consultations
- Responding to enquiries and patient requests
- Providing eye care services and treatment support
- Communicating appointment confirmations and reminders
- Improving website performance and user experience
- Maintaining medical and administrative records
- Complying with applicable legal and regulatory requirements
- Internal quality improvement and patient care enhancement
WhatsApp, Phone and Online Communication
If you contact us through WhatsApp, telephone, email, or online forms, we may retain communication records to provide better patient support and service continuity.
Please avoid sharing highly sensitive personal information through unsecured communication channels unless specifically requested by our authorized medical staff.
Cookies and Analytics
Our website may use cookies and analytics technologies to:
- Improve website functionality
- Understand visitor behaviour
- Monitor website performance
- Enhance user experience
You may choose to disable cookies through your browser settings; however, some website features may not function properly.
Information Sharing
We do not sell, rent, trade, or commercially distribute your personal information.
We may share information only in the following circumstances:
- With doctors, consultants, and healthcare professionals involved in your treatment
- With authorized service providers assisting in website management or patient communication
- When required by law, government authorities, courts, or regulatory bodies
- To protect patient safety, legal rights, or public health obligations
Data Security
We implement reasonable technical, administrative, and organizational safeguards to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.
Although we strive to use commercially acceptable means to protect your information, no electronic transmission or storage system can be guaranteed to be 100% secure.
Third-Party Services
Our website may contain links to third-party websites, including:
- Google Maps
- Social Media Platforms
- Payment Service Providers
- Healthcare Information Resources
We are not responsible for the privacy practices or content of external websites. Users should review the privacy policies of those websites independently.
Children’s Privacy
Certain eye care services may involve minors. Personal information relating to children should only be submitted by a parent, guardian, or legally authorized representative.
Your Rights
Subject to applicable laws, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your information
- Request deletion where legally permissible
- Withdraw consent for marketing communications
Requests may be submitted using the contact information provided below.
Data Retention
We retain information only for as long as necessary to provide healthcare services, comply with legal obligations, maintain medical records, resolve disputes, and enforce our policies.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Updated versions will be posted on this page with a revised effective date.
Contact Information
Drishti Eye Institute
16 Subhash Road, Astley Hall, Dehradun, Uttarakhand – 248001, India
Phone: +91-7088103502
Telephone: 0135-2717500
Email: drishti.dehradun@gmail.com
Website: https://www.drishti.in/
For questions regarding this Privacy Policy or the handling of your personal information, please contact us using the details above.